Shipping policy
At Jack’d Off the Rocks (operated by Streb Hospitality Services LLC), we strive to get your handcrafted syrups and bitters to you as quickly and safely as possible.
Processing Time
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Orders are processed within 2–4 business days after payment is received.
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Orders placed on weekends or holidays will be processed the next business day.
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During high-volume periods (such as holidays or sales), processing times may be slightly longer.
Shipping Rates & Delivery Estimates
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Shipping rates are calculated at checkout based on weight, destination, and selected shipping method.
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Estimated delivery times are provided at checkout. Please note these are estimates and may vary due to carrier delays beyond our control.
Shipping Locations
We currently ship within the United States.
If you are located outside the U.S. and wish to place an order, please contact us at [Your Email Address] for a custom shipping quote.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Damaged or Lost Packages
We are not responsible for packages lost or damaged in transit. However, if your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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A description of the damage
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Photos of the product and packaging
We will work with you to arrange a replacement or refund.
Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.